Privacy Policy

Last updated: 4 November 2025

Introduction

At Rara Rooms, privacy is part of our promise to help every Guest and Host stay rare — to experience travel that feels personal, elevated, and secure.

Whether you’re hosting an exceptional space or discovering one, we’re committed to protecting your personal information and handling it with integrity and care. This Privacy Policy explains how Rara Rooms collects, uses, stores, and safeguards your data in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using www.rararooms.com.au, you agree to the collection and use of information in line with this Policy.

0 – Scope and Application

This Privacy Policy applies to all users of the Rara Rooms platform — including Guests, Hosts, and visitors — who access or interact with our website or related services. It also applies to third parties whose information is shared with Rara Rooms in connection with a booking or listing.

1 – Interpretation and Definitions

  • Rara Rooms, we, us, or our means Rara Rooms Pty Ltd (ACN 692 067 397), trading as Rara Rooms.
  • Website means www.rararooms.com.au.
  • Personal Information has the same meaning as in the Privacy Act 1988 (Cth).
  • Service refers to our website and related services.
  • You means any Guest, Host, or visitor using the Service.

2 – Contact Us

If you have any questions or wish to exercise your privacy rights, please contact:
Email: admin@rararooms.com
Website Contact Form: www.rararooms.com.au/contact

3 – Collecting and Using Personal Information

3.1 Information We Collect

We may collect:

  • Contact details (name, email, phone, address)
  • Payment details (bank or card information)
  • Booking and listing data (dates, locations, prices)
  • Verification information (e.g. ID, business registration)
  • Device and usage data (IP address, browser type, analytics)
  • Sensitive information only with your consent (e.g. accessibility or health needs)

If you do not provide required information, we may be unable to process bookings or provide full platform functionality.

3.2 How We Collect It

We collect information directly from you or, where necessary, from third parties such as payment processors, identity verification services, or analytics providers.

3.3 Cookies and Tracking

We use cookies and similar technologies to enhance your browsing experience, analyse site traffic, and improve services. You can adjust your browser settings to refuse cookies, though some features may not function correctly.

4 – Use and Disclosure of Personal Information

We use your data to:

  • Facilitate bookings and payments between Guests and Hosts
  • Manage accounts and provide customer support
  • Verify identity and prevent fraud
  • Send service updates or offers (with your consent)
  • Comply with legal obligations

Limited details (such as names, contact information, and booking details) may be shared between Guests and Hosts to complete a booking. We may also share data with trusted third-party providers including Stripe, Mailchimp, and Google Analytics, which process data in accordance with their own privacy policies.

5 – Retention and Destruction

We retain Personal Information only as long as necessary for our business functions or as required by law (e.g., seven years for financial records). When no longer needed, we securely destroy or de-identify the information.

6 – Overseas Disclosure

Some Personal Information may be disclosed to trusted service providers located outside Australia, including in jurisdictions such as the European Union, the United States, and others where our technology partners operate.

Rara Rooms takes reasonable steps to ensure these providers comply with the Australian Privacy Principles (APPs). However, by using our Service, you acknowledge that we may not be able to guarantee full accountability for the privacy practices of overseas recipients.

7 – Your Rights

You may:

  • Access or correct your Personal Information
  • Request deletion of your data
  • Contact us for assistance with any privacy concern

Requests can be made through your account or by contacting us at the email above.

8 – Security

We implement commercially reasonable measures to protect your Personal Information. However, no system is entirely secure, and we cannot guarantee absolute protection.

9 – Data Breach Notification

If a data breach occurs that is likely to result in serious harm, Rara Rooms will investigate promptly and notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required by the Privacy Act 1988 (Cth).

10 – Children’s Privacy

Our Service is not directed to individuals under 18 years of age. If we learn that we have collected Personal Information from a minor without consent, we will delete it promptly.

11 – Complaints

If you believe your privacy has been breached:

  1. Contact us at admin@rararooms.com with details of your concern.

  2. We will acknowledge your complaint, investigate, and respond within 30 days.

  3. If unresolved, you may contact the Office of the Australian Information Commissioner (OAIC):

    • Website: www.oaic.gov.au/privacy/privacy-complaints
    • Phone: 1300 363 992

12 – Links to Other Websites

Our platform may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies.

13 – Changes to This Policy

We may update this Policy periodically. Updates will be posted at www.rararooms.com.au with a revised “Last updated” date. We encourage you to review this Policy from time to time. Continued use of the Service constitutes acceptance of the updated Policy.